Two Canadianfamilieswere allegedly held “hostage” at a luxury resort inCancun, Mexico, overChristmas.
Allegedly held at the Royalton Splash Riviera Cancun, two Saskatchewan families were reportedly forced to sign non-disclosure agreements (NDAs) in exchange for medical help.
Jesslyn Schigol, along with her husband and two sons—a teenager and a four-month-old— reportedly traveled from Yorkton, Saskatchewan, Canada, to Mexico for a Christmas vacation.
HighlightsCanadian families were allegedly forced to sign NDAs for medical help at a Cancun resort.A mother refused to sign the NDA after her husband fell seriously ill.the resort allegedly held a mom’s family from leaving until the NDA was signed.
On Christmas morning, Jesslyn reportedly approached the resort’s front desk for medical assistance after her husband experienced relentless vomiting, marking his second severe illness since their arrival about a week prior.
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Two Canadian families were allegedly held “hostage” at a luxury resort in Cancun, Mexico, over Christmas
Image credits:Royalton Resorts
Jesslyn toldCBCon Tuesday (January 14): “The front desk presented me with this NDA and said, ‘You must sign this.
“‘This is a must, or else we’re not sending thedoctorto come see your husband.’
“I said, ‘There’s no way I’m signing this as it pretty much says you can’t say anything, you can’t come after the hotel.’
Image credits:CBC News
“They said they will not send the doctor unless I sign this.”
Another woman named Allison Field also traveled from Saskatchewan to the same resort in Cancun along with her husband and four-year-old son for theirChristmasvacation.
Allegedly held at the Royalton Splash Riviera Cancun, two Saskatchewan families were reportedly forced to sign NDAs
Shortly after, her son also became ill. When both her husband and son fell sick again three days later, Allison decided to leave the resort and take her son to the hospital due to his worsening condition.
She noted that resort staff were uncooperative, hesitating to assist with her luggage or arrange a taxi, and repeatedly pressed her to sign an NDA before departing.
Allison toldCBC: “My son was vomiting and shaking, and they wouldn’t let us leave, and [staff] just kept trying to get me to sign the NDA.
“So yeah, I was incredibly upset.… It was flagrantly clear that they really didn’t care about us or our health.”
Neither Allison nor Jesslyn signed an NDA, but they know other guests who did, the Canadian broadcaster reported.
Both mothers said they were offered compensation ranging from $500 to $1,000. They also both said they experiencedpoor food handlingtechniques during their stay.
They were offered compensation ranging from $500 to $1,000
Allison’s son washospitalizedfor 16 hours due to dehydration. While their travel insurance is expected to cover the cost, they had to pay upfront at the hospital for his care.
Allison said she’s connected with about two dozen others who stayed at the resort and fell ill around the same time.
She recalled: “I felt like they were stopping us from receiving care. I felt held hostage.
“People did sign the NDA because if they’re really sick and they really need to go to the hospital, sometimes they’re just going to sign it.
“But it’s totally under duress. An NDA signed like that, is it really even legal?”
They also said they experienced poor food-handling techniques during their stay
Alejandro Rodríguez del Peón, vice-president of marketing and public relations for Blue Diamond Resorts, subsequently toldCBC: “We are currently conducting an internal investigation into the reports, and while we cannot comment further at this time, please know we are committed to addressing this matter with the utmost care and attention.”
He added that the resorts operate with “strict standards that either meet or exceed local public health regulations.”
Jesslyn has since urged others to avoid traveling to the resort. Taking to herFacebook pageon Tuesday, she wrote: “Myself and another family’s horrible experience with Royalton in Mexico, avoid this place!
“Thank you,CBC,for spreading the word that what they are doing is not right! I will never get my son’s firstChristmasback, and it was an absolute disaster!”
Jesslyn’s post prompted responses from other tourists who claimed to have had similarly negative experiences, as a Facebook user commented: “I am so upset about the experience my family had there Dec 16-23, 2024.
“We all contracted food poisoning. I was also injured on a water slide and was told I’d have to pay for medical attention for an injury sustained on their property.
One of the families’ sons was hospitalized for 16 hours due to dehydration
“When I questioned this, I was told I had signed a disclaimer?!?!
“I would like to be reimbursed for loss of enjoyment, at least credited toward a future trip.
“Travelis so expensive, and it’s significant to lose 3 of 7 days due to preventable illness.”
Image credits:CBS News Saskatchewan
Despite the alarming accounts, Royalton Splash Riviera Cancun has garnered hundreds of positive reviews on Google.
The Mexican resort currently holds a 3.8 out of 5 rating on Google and a 4.5 out of 5 on TripAdvisor.
“Obviously, one has to be careful no matter where one goes,” a reader commented
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