Workingin the food service industry isn’t all fun and games. It’s grueling, repetitive work that isn’t alwaysrewardedas generously as it should be. And very often, as aserveror chef, you’ll also end up emotionally exhausted after dealing with people and stressful situations all day long. Some customers are great, sure. But there will always be at least a handful of less empathetic ones who will make you question your choice of career.To show you some of the challenges these hard-working employees face, our team atBored Pandahas collected some of their top posts and vents about what they constantly deal with. Scroll down to take a look. If you’ve ever worked at a restaurant, you might find these takes incredibly relatable!Bored Panda reached out to Jaime-Alexis Fowler, the founder and executive director of the non-profit organization‘Empower Work,‘for some advice on handling negative emotions and stress in customer-facing roles. Read on to see what she told us.This post may includeaffiliate links.

Workingin the food service industry isn’t all fun and games. It’s grueling, repetitive work that isn’t alwaysrewardedas generously as it should be. And very often, as aserveror chef, you’ll also end up emotionally exhausted after dealing with people and stressful situations all day long. Some customers are great, sure. But there will always be at least a handful of less empathetic ones who will make you question your choice of career.To show you some of the challenges these hard-working employees face, our team atBored Pandahas collected some of their top posts and vents about what they constantly deal with. Scroll down to take a look. If you’ve ever worked at a restaurant, you might find these takes incredibly relatable!Bored Panda reached out to Jaime-Alexis Fowler, the founder and executive director of the non-profit organization‘Empower Work,‘for some advice on handling negative emotions and stress in customer-facing roles. Read on to see what she told us.

This post may includeaffiliate links.

The Most Hateful Meal

“It can be really hard to be in customer-facing roles, especially as negative behavior has increased. We’re all people doing our best to provide the best support that we can. Sometimes, that gets lost amidst the demands and pressures. We see folks reach out to theEmpower Worktext line regularly who are dealing with frustrating customer interactions or lack of support from management to deal with them,” Fowler told Bored Panda in an email.“We encourage folks to find ways that work for them to manage the stress. For some, that might be creating structures to their day, like breathing exercises to let go of situations as they transition from work.“Fowler said that for some employees, other ways to manage all of that work-related stress might include taking some time off… or even finding another job entirely.

“It can be really hard to be in customer-facing roles, especially as negative behavior has increased. We’re all people doing our best to provide the best support that we can. Sometimes, that gets lost amidst the demands and pressures. We see folks reach out to theEmpower Worktext line regularly who are dealing with frustrating customer interactions or lack of support from management to deal with them,” Fowler told Bored Panda in an email.

“We encourage folks to find ways that work for them to manage the stress. For some, that might be creating structures to their day, like breathing exercises to let go of situations as they transition from work.”

Fowler said that for some employees, other ways to manage all of that work-related stress might include taking some time off… or even finding another job entirely.

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Still, others might benefit from small shifts in their daily schedule, like changing their commute to “walk off some of the stress.““We all handle stressors differently. What’s important is finding a space or support to work through the approaches that work for you,” Fowler told us.We asked her for some advice for managers on how they can support their staff who have to face dissatisfied customers.According to Fowler, the first and foremost that they ought to do is have structures and processes in place for how to handle customers and escalation paths if needed.She said that part of those approaches should include the assurance that in hard situations, management will support their staff. If you face challenges at work, including with customer interactions, you can visit the’Empower Work’website or contact their text line for support via 510-674-1414.

Still, others might benefit from small shifts in their daily schedule, like changing their commute to “walk off some of the stress.”

“We all handle stressors differently. What’s important is finding a space or support to work through the approaches that work for you,” Fowler told us.

We asked her for some advice for managers on how they can support their staff who have to face dissatisfied customers.

According to Fowler, the first and foremost that they ought to do is have structures and processes in place for how to handle customers and escalation paths if needed.

She said that part of those approaches should include the assurance that in hard situations, management will support their staff. If you face challenges at work, including with customer interactions, you can visit the’Empower Work’website or contact their text line for support via 510-674-1414.

The True Stupidity Of Earth

Got Your Back

Oops

The food service industry is absolutely gargantuan in the United States. It encompasses everything related to food prepared outside of one’s home, from full-service and quick-service (e.g., fast food) restaurants to catering, cafes, private chefs, and more. Statista reports that the largest share of employment in the US food service industry came from waiters and waitresses in 2022. On the other side of the scale, private cooks made up the smallest share of employment that year.In 2022, the American food service and drinking place industry as a whole reached earnings of a jaw-dropping $975.9 billion. That’s just shy of a trillion!In 2023, that trillion-dollar mark was breached, with the sales in the industry reaching an eye-watering $1.09 trillion, supporting 13.2 million employees. Statista notes that there were over 2.1 million servers in the US in 2022, and more than2.2 millionin 2023.

The food service industry is absolutely gargantuan in the United States. It encompasses everything related to food prepared outside of one’s home, from full-service and quick-service (e.g., fast food) restaurants to catering, cafes, private chefs, and more. Statista reports that the largest share of employment in the US food service industry came from waiters and waitresses in 2022. On the other side of the scale, private cooks made up the smallest share of employment that year.

In 2022, the American food service and drinking place industry as a whole reached earnings of a jaw-dropping $975.9 billion. That’s just shy of a trillion!

In 2023, that trillion-dollar mark was breached, with the sales in the industry reaching an eye-watering $1.09 trillion, supporting 13.2 million employees. Statista notes that there were over 2.1 million servers in the US in 2022, and more than2.2 millionin 2023.

As A Person Who Worked In Retail, All I Can Say Is Very Accurate

Every Time, All While Saying “Sorry, Sorry, Sorry”

An Inspiration To Us All

With the size of the industry in mind, it only makes sense to take the workplace issues that the employees in this market face very seriously. Good managers ought to care about their staff’s welfare. Meanwhile, good business leaders know that motivated, well-compensanted, and properly supported employees are loyal and get better results.Online food delivery is also massive and continues to get ever more popular. The US has the second-biggest online food delivery market after China. In 2023, the size of this market in the US stood at around $270 billion. Grocery delivery brought in $182.9 billion while meal delivery was worth $86.9 billion in revenue.WebstaurantStorereportsthat nearly 750k restaurants were operating in the US in 2023. An overwhelming number of them—9 out of 10—were small businesses with fewer than 50 staff members. Meanwhile, 7 out of 10 restaurants were single-unit operations. Most American adults (63%) have worked in the restaurant industry at some point in their lives.

With the size of the industry in mind, it only makes sense to take the workplace issues that the employees in this market face very seriously. Good managers ought to care about their staff’s welfare. Meanwhile, good business leaders know that motivated, well-compensanted, and properly supported employees are loyal and get better results.

Online food delivery is also massive and continues to get ever more popular. The US has the second-biggest online food delivery market after China. In 2023, the size of this market in the US stood at around $270 billion. Grocery delivery brought in $182.9 billion while meal delivery was worth $86.9 billion in revenue.

WebstaurantStorereportsthat nearly 750k restaurants were operating in the US in 2023. An overwhelming number of them—9 out of 10—were small businesses with fewer than 50 staff members. Meanwhile, 7 out of 10 restaurants were single-unit operations. Most American adults (63%) have worked in the restaurant industry at some point in their lives.

And Salt

She Knows What’s What

The Honest Truth

The sad reality is that many servers have to deal with rudeness, disrespect, and entitled behavior on a constant basis. One server and popular content creator, Quinn, previouslyopened upto Bored Panda about how a customer came in, started filming him, and set up a game for him to play for his tips.He said that many employees don’t stand up for themselves because they’re scared of getting fired if some of their customers were to complain about them.

The sad reality is that many servers have to deal with rudeness, disrespect, and entitled behavior on a constant basis. One server and popular content creator, Quinn, previouslyopened upto Bored Panda about how a customer came in, started filming him, and set up a game for him to play for his tips.

He said that many employees don’t stand up for themselves because they’re scared of getting fired if some of their customers were to complain about them.

Can’t Get Any More Accurate Than That

It Makes You More Patient With Stupid People And Also Makes You Way Less Irritable When Places Are Running Behind/Messing Things Up

There’s Multitasking And Then There’s Multitasking

“We can’t change how people think, however, if servers realized their job is just a job and stood up for themselves more often and had managers who backed their servers up more often instead of allowing such behavior from these guests, I think we’d see a massive improvement in the workplace of restaurants,” the server told us in an earlier interview.

At Least He Took It Well

If You Have Ever Picked Up One Of These With Your Bare Hands, You Don’t Need To Worry About What’s In The Vaccine

They Are So Bad At Reading The Room

“Servers are people and just because they’re in the industry doesn’t mean they’re beneath you. In fact, some A-list celebrities used to be servers: Chris Pratt, Chris Rock, Lady Gaga, Jon Hamm, Jennifer Aniston. A lot of important people used to be in the service industry, not just celebrities, people in science, people in our justice system, and doctors. Just treat them for who they are—PEOPLE.”

Been There

Silly. You’re Supposed To Balance It On Your Head

I Showed This To The 56-Year-Old Who Sitting Next To Me And His Response Was “I Don’t Understand What That Means”

Not all rude customers are alike. Some folks are decent but they’ve had an awful day, and they snap (even though they shouldn’t). Others are used to always getting their way, so they resort to bullying and manipulation.Servers with lots of experience can often instinctively tell who’s who, and how to deal with each category of people.

Not all rude customers are alike. Some folks are decent but they’ve had an awful day, and they snap (even though they shouldn’t). Others are used to always getting their way, so they resort to bullying and manipulation.

Servers with lots of experience can often instinctively tell who’s who, and how to deal with each category of people.

Truer Words Were Never Spoken

Nothing Like When The Doors Are Already Locked And They Start Aggressively Tugging On The Doors From The Outside Though

Mine Was Mr. Pickles Because I Asked For Extra Pickles On My Sub

Often, unhappy customers just want to be heard and their criticism shouldn’t be taken personally. A dash of empathy and some active listening from the server’s side can work wonders in these situations.It can be a ton of help if your manager roleplays with you and walks you through some potential scenarios with rude customers. Meanwhile, managers should always be available to support their newer staff members and step in if they have trouble handling negative and entitled people.

Often, unhappy customers just want to be heard and their criticism shouldn’t be taken personally. A dash of empathy and some active listening from the server’s side can work wonders in these situations.

It can be a ton of help if your manager roleplays with you and walks you through some potential scenarios with rude customers. Meanwhile, managers should always be available to support their newer staff members and step in if they have trouble handling negative and entitled people.

“I’m Scheduled Until 8, So I’ll Probably Be Off Around 10”

Newbies vs. Old Vets

I Mean He Ain’t Wrong

Have you everworkedin the food service industry, dear Pandas? Do you have a lot of experience as a server, chef, or bartender? What are the weirdest situations you’ve ever been in with customers?

As A Server, I Promise You We Noticed Everyone That Makes Our Restaurant Their First Date Spot

The Reasonable Requests

Public service announcement: “If you have life-threatening dietary restrictions please check the menu beforehand and contact the restaurant to ensure accommodations can be made. Thank you”.

The List Of Allergies A Table Handed Us On NYE (The Set Menu Was Surf & Turf)

Using Your Coworkers As Free Therapists

Foodservice In A Nutshell

The Highest Quality Speakers

It Really Is

Changing One Of Those Bad Boys In A Lunch Rush Is An Extreme Sport

Bit Harsh

The Least Welcome Version Of Small Talk

The Generational Difference

Facts

Not To Mention We Had A Solid 50 Other People Ordering Food

That’s Today’s Society For You

The Staff Have Got Enough To Do And We Clear Our Own Mess

Hahahah, Why Do I Relate To This Back On My Old Sales Days

Better Not To Know What Is Happening Behind The Scenes

Accurate

Simple Timetable

The Intense Heat

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Opening The Box Was The Hardest Thing For Me

I Always Say Sorry I Left My 3rd Arm At Home Today

We only had 58 covers today and I’ve already seen 3 different tickets like this. Almost every station contains fish. I don’t understand the logic of choosing to go to a seafood restaurant with a severe allergy like this.

I Work In An Upscale Seafood Restaurant And Get Order Like This All Day

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How To Really Train Someone

And It’s Never The Teens Or Kids Who Will Argue And Be Rude It’s Always The Parents

Yup. That’s The Struggle Of Being A Short-Order Cook

Those Wonderful Greetings

The Struggle Is Real

The More You Know

Asked For These To Be Sliced In Half For Hot Dogs… Didn’t Know I Needed To Specify

Guess I’ll Have To Struggle Along Without Their One Weekly Latte Purchase

That Is How

If You’re Having A Bad Morning. I Just Spilled 4 Liters Of Extra Reduced Down Lobster Stock We Badly Needed. And It Was The First Thing I Touched. It’ll Be Alright, Folks

Anything For Better Tips

Time Works Different There

What Actually Goes Down

Had To Get It Off My Chest

I Watched It And It Was Accurate

Have To Slow It Down

This Is Where The Real Tea Gets Spilled

Only One Worst Scenario Would Be All Cash That All Needs Change

I Screwed Up Today

They’re All Trying To Decide Which Appetizer To Get. I Don’t Know What You Have To Say Until The Boss Confirms The Final Answer

Sorry This Happened To You

Yes, And You Have 0.7 Or Less Seconds To Complete Their Order With Perfection, Or You Will Be Immediately Thrown Into A Vat Of Acid In The Back

Whole Table Of Boomers Just Sitting An Hour After Closing

The Nicknames

The Customer Is Not Always Right

I Was Hungry A Lot But Caffeine Is My Favorite Appetite Suppressant

When They Say “It’s Their Job” I Genuinely Start Tweaking

Definitely Know That Annoying Person

Not To Be Dramatic But

Customer Always Right

I Feel Like There 100% Should Be Laws About This

Pretty Sure The Smoke Breaks Are Listed Under “Essential Duties”

I Am Tired Of Working In Food Service

I Was Offered A Margherita, Canadian Bacon Sauerkraut, And Sausage Pizza

This Actually Looks Really Cool

Made Me Giggle. Coworker Tried To Offer His Shift And Other Coworker Offered To Take It… A Day Later

Manager Took A Walk-In Party Of 100 With No Warning To The Kitchen

I Work As A Server. This Is One Page Of My Notepad Working There. I’m Only Half Sure On Most Of It. I Tend To Write Faster Than I Think

I Totally Agree With You

Hypothetically, You Should Be Empathetic All The Time

Temptations Everywhere

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