Operating arestauranttruly takes a lot of elbow grease. Every industry employee has to be fast, clean, efficient, able to multitask and communicate well for it to function smoothly. All while trying to be the best of their craft, making top-notch food, and meeting customers' expectations and demands. So there’s really no surprise that workers sometimes try to do everything just to get through the day, even if it means cutting corners or committingunethical practices.However, all of this is happening behind the scenes, where such industry secrets are kept tightly shut. But mysteries exist so they can be revealed, and the online community “Kitchen Confidential” takes pride in doing exactly that. From poorer-than-poor conditions to ridiculous rules to dealing with weird customer requests, scroll down to find restaurant workers getting real and spilling secrets about the industry.This post may includeaffiliate links.
Operating arestauranttruly takes a lot of elbow grease. Every industry employee has to be fast, clean, efficient, able to multitask and communicate well for it to function smoothly. All while trying to be the best of their craft, making top-notch food, and meeting customers' expectations and demands. So there’s really no surprise that workers sometimes try to do everything just to get through the day, even if it means cutting corners or committingunethical practices.However, all of this is happening behind the scenes, where such industry secrets are kept tightly shut. But mysteries exist so they can be revealed, and the online community “Kitchen Confidential” takes pride in doing exactly that. From poorer-than-poor conditions to ridiculous rules to dealing with weird customer requests, scroll down to find restaurant workers getting real and spilling secrets about the industry.
This post may includeaffiliate links.
Give us cooks a break to sit and eat a meal like a human.
Therestaurantand food service industry is expected to continue to grow in2024. Experts predict that it’s going to reach a profit of $1 trillion for the first time and create 200,000 job positions, pushing the total number of industry workers to almost 16 million people.However, such impressive growth comes with a price, unfortunately, mostly for employees. And the high turnover in the food industry proves this. Data shows a staggering rise in this rate of around75%- a number that has been growing since the pandemic. This percentage is more than one and a half times higher compared to other sectors.
Therestaurantand food service industry is expected to continue to grow in2024. Experts predict that it’s going to reach a profit of $1 trillion for the first time and create 200,000 job positions, pushing the total number of industry workers to almost 16 million people.
However, such impressive growth comes with a price, unfortunately, mostly for employees. And the high turnover in the food industry proves this. Data shows a staggering rise in this rate of around75%- a number that has been growing since the pandemic. This percentage is more than one and a half times higher compared to other sectors.
Because of such high turnover,restaurantowners said that recruiting and retaining employees were among their top business challenges in 2023.Chances are, you’re now wondering why so many workers are leaving positions in this sector. Well, ironically, one of the main reasons is that businesses are short-staffed.A 2022 survey has found that 90% of food service employees have worked overtime, double shifts, or extra ones. Of those, 75% said they had to do so because of a lack of staff.
Because of such high turnover,restaurantowners said that recruiting and retaining employees were among their top business challenges in 2023.
Chances are, you’re now wondering why so many workers are leaving positions in this sector. Well, ironically, one of the main reasons is that businesses are short-staffed.
A 2022 survey has found that 90% of food service employees have worked overtime, double shifts, or extra ones. Of those, 75% said they had to do so because of a lack of staff.
Bruce Tracey, a professor of HR management at Cornell,commentedon workers' dissatisfaction with the industry, saying, “Hospitality jobs, especially front-line, are notoriously known for low-wage, low-skill kinds of work — it’s associated with working conditions that are not necessarily conducive to adequate life-work balance.”
Unpredictable hours also add to the fact that people are leaving. A 2021 report found that 64% of workers received their schedule with less than two weeks' notice, more than a third had one week of heads-up, and a quarter said they had only 72 hours’ notice.
Additional challenges for restaurant industry workers include poor communication, physically demanding tasks, and difficult customers.
What can be done to improve the situation for staff is to increase technology in the workplace, which can take orders and payments and even bring food to customers. This way, the demanding workload is not as challenging for real human beings.
John Quinn, one of the heads of Bank of America alsorecommendsoffering workers additional employee benefits. “Even if those benefits introduce some incremental day-to-day operating expenses, the reduction in employee churn rates can give owners a very compelling and financially beneficial reason to invest in benefits for their employees,” he says.
Extra suggestions that restaurant owners may want to consider include a lifestyle spending account, tuition reimbursement, or health savings account. “Another valued benefit is a dependent care flexible spending account to allow workers to pay, using pre-tax dollars, for daycare, preschool summer camp, before- or after-school programs, or adult care,” adds Quinn.
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Trying to foster a healthy workplace culture is very important too. Establishing restaurant values, and communicating standards and expectations allows everyone to be on the same page and achieve shared goals. Allowing people to make mistakes and kindly approaching them is also crucial, as it boosts morale. Meanwhile, training to detect burnout, showing appreciation, and giving feedback helps to develop sustainable careers in which people aren’t overworked and unhappy.
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So the guy just ordered 400 oysters on top of the 200 we already had ( and are getting old) + the ones in the showcase for sale… Long story short, what do I do with 600 fresh oysters we can’t sell??? Ideas so far: shuck>sousvide>freeze>fried oyster special. Home made oyster sauce…. Today I almost passed out when I realized the situation
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