Ever notice how some TikTok videos are like opening a can of worms? One minute you’re scrolling through catchy dance challenges or adorable pet videos, and the next, you’re deep in a heated debate about federal law.
Well, that’s exactly what happened when one TikToker shared his unexpected showdown with arestaurantmanager over his service dog. What started as a simple dining experience quickly turned into a fiery online debate about federal law and disability rights.
More info:TikTok
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Man with PTSD is refused service at restaurant because of his service dog, posts a video of his interaction with the manager on TikTok
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“We don’t allow dogs in here”: restaurant manager tells customer with PTSD to take his service dog out of the restaurant
In the viral clip, which has racked up over 1M views, the TikToker found himself in an argument with amanagerat a restaurant charmingly called Community Pie. The TikToker, who relies on a service dog, was simply trying to enjoy a meal inside the establishment. However, the manager, sticking to what he believed were the restaurant’s policies, insisted that dogs, service or not, were only allowed on the patio.
“We don’t allow dogs inside, no matter what,” the manager declared. The TikToker, clearly well-versed in the rights of service animals, pushed back, stating that the restaurant was violating federal law.
For those who aren’t familiar, service dogs are protected under the Americans withDisabilities Act(ADA). This means businesses must allow service animals almost anywhere the public can go, regardless of any ‘no pets’ policy. As the law states, “service animals are allowed in public facilities and accommodations. A service animal must be allowed to accompany the handler to any place in the building or facility where members of the public, program participants, customers, or clients are allowed. Even if the business or public program has a ‘no pets’ policy, it may not deny entry to a person with a service animal.”
Image credits:drobotdean (not the actual photo)
Servicedogsdiffer from therapy or emotional support animals and don’t need special vests or documentation. According to theADA, “Because service animals are not required to wear vests, a dog that is wearing a vest is not necessarily a service animal. The dog still needs to be trained to perform a task for a person with a disability to be a service animal.”
Image credits:Brian Wangenheim (not the actual photo)
Watch the full video here
The ending of the video has us all wondering about the outcome of this argument as it doesn’t provide any information on how the incident turned out. However, the TikToker later posted a follow-up video saying that he had received a message from the manager’s mother. The concerned mom explained that her son was still learning and assured the TikToker that the restaurant was taking steps to educate their staff about service animals.
The TikToker noted that the restaurant had sent him an apology and promised to improve their practices and train their staff regarding service animals, but he would not be taking down his video.
This is not an isolated case as people with service animals often face similar issues, despite the laws that are in place for their protection. ADA violations can lead to heftyfines, more specifically $75,000 for the first violation and up to $150,000 for following ones.
The viral video sparked an online debate with the public’s reactions ranging from support for the TikToker to criticism of the restaurant’s handling of the situation. Some netizens expressed their frustration over the lack of awareness about service animal rights, especially among service industry workers. One comment aptly asked: “How does anyone, corporate or privately owned, not know this law?”.
While for the hospitality industry workers, it may be about avoiding huge fines, for people facing these challenges every day, it’s about more than that. For them, standing up for their rights is about making sure that people withdisabilitiescan navigate public spaces with the same ease and dignity as everyone else.
While more often than not,TikTokserves up light-hearted content, the platform can be a great way of pointing the spotlight on more serious topics, just like the one presented in this viral video. So, next time you see a service dog in a restaurant, remember that they’re not just pets butlifelinesfor their handlers. And everyone deserves a seat at the table, paws and all.
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