A celebritychefwas accused of tracking down a customer’sInstagramprofile and harassing them over a cancellation fee, thus prompting serious backlash, the deletion of social media accounts, and an avalanche of negative reviews. The social profiles of Jen Royle and her three TABLE eateries went private or were deleted Friday (February 23) after a user on X (formerly known as Twitter) shared damning screenshots of a quarrel between him and the owner.
HighlightsA celebrity chef was accused of harassing her customer over a cancellation fee.Social media backlash led to the deletion of her restaurant’s accounts.The customer used travel insurance to avoid a $250 cancellation fee.
It all started on Thursday night (February 22) when aNew Yorkernamed Trevor Chauvin-DeCaro took to hisX pageto write: “Last month, we had to cancel our Boston trip after I was hospitalized.
“As a result, I had to use travel insurance to get my money back on our hotel, train, and restaurant reservations. Today, I got this message from (TABLE).”
Trevor Chauvin-DeCaro exposed a dispute over a cancellation fee he had with celebrity chef Jen Royle
Image credits:Valeria Boltneva/Pexels
Trevor’s first screenshot exposed a message from what has been assumed to be the account associated with TABLE’s North End restaurant, located inBoston, USA. The message was seemingly sent from the owner, Jen.
Since Thursday, the post amassed 23.8 million views and revealed a lengthy exchange with an Instagram direct message allegedly sent from therestaurantthat read: “I just wanted to personally thank you for screwing over my restaurant and my staff when you disputed your cancellation fee.
“I really hope in the future you have more respect for restaurants, especially small businesses such as mine. Pathetic.”
Image credits:TABLE Boston
As presented in a series of screenshots, Trevor sent an extended explanation to the rebuke from therestaurant, saying that he used his travel insurance tied to his credit card because of the “unforeseen circumstances” that resulted in him being unable to visit Boston as he had initially planned.
According to the online restaurant reservation platformResy, TABLE has a 72-hour cancellation policy, and those who cancel the day of their reservation face paying their full fee. Additionally, there are no exceptions to their policy.
You can read the message Jen allegedly sent to Trevor via his Instagram DMs below
Image credits:trevorshowvan
The screenshots further exposed another reply from TABLE, presumably Jen, arguing that Trevor could have called and given his honest reasoning for canceling instead of disputing the charge.
Later, an employee from TABLE toldBoston.com: “Nobody on the TABLE staff has ever received a phone call or spoken to Mr. (Chauvin-DeCaro) or anyone in his party; therefore, nobody was aware of any emergency, illness, or said hospitalization.
“We just learned of that on social media.”
Wild story incoming. Last month, we had to cancel our Boston trip after I was hospitallized. As a result I had to use travel insurance to get my money back on our hotel, train, and restaurant reservations. Today I got this message from@tablebostonpic.twitter.com/d7jc84rllJ
— ghostface stuck on the subway (@trevorshowvan)February 22, 2024
Moreover, Jen’s attorney, Michael Ford, also told theBoston Globethat the chef doesn’t believe Trevor canceled because he was hospitalized.
Trevor, who had planned to visit Boston with his husband to see Madonna perform, said they were all set to go to the Amtrak station, but the train was delayed,Boston.comreported.
Around that time, while waiting for the train, Trevor reportedly said that’s when he began to feel ill. The couple subsequently decided to go home, where Trevor had a telehealth visit.
Trevor, who had planned to visit Boston with his husband, ended up in the ER after falling ill
The disappointed traveler was then told to go to the ER, which Trevor said is where he was the whole of the next day.
In the midst of his health concerns, he and his husband called Amtrak, the hotel, and TABLE to cancel their reservations, a move that he also described a couple of times in the DM exchange exposed on X.
Trevor toldBoston.com: “Each business has its own policies, and some of those businesses were like, ’Sorry, this is our policy.’
“Great, that’s why I have travel insurance with Chase.”
I am appalled at the behavior exhibited towards a customer. It is insane that the owner of an establishment would see the travel insurance claim and then go and hunt for the customer on Instagrampic.twitter.com/Imq98jRuDS
The stunned customer said that’s what TABLE told him to do as well, quoting the staff he spoke with as saying that he was “so butt hurt about” the policy.
In screenshots shown on X, Jen seemingly said her staff would never speak to someone in that manner.
You can read more of Trevor and Jen’s heated exchange below
She’s back for more.pic.twitter.com/jRrC5rz0Y5
“We did not receive the money,” TABLE told the website. “We received a credit card dispute, filled out the proper paperwork, and we lost.”
Last Friday, Jen reportedly said her businesses were indeed open and “very busy.” TABLE said it shut down its accounts and switched its Google Card to “permanently closed” because of the growing rude reviews and inundating threats.
While many who had commented on or shared Trevor’s thread on X showed him support and seemed against Jen’s cancellation fee and response, he said he has also received threats and slurs.
He reportedly said the famous chef had shared his contact information and the last four digits of his credit card when sharing a screenshot of the credit card dispute.
Jen’s lawyer reportedly said the posts on X with the screenshots were unintentionally shared and taken down.
Using his travel insurance, Trevor was able to get out of paying a substantial cancellation fee of $250
Trevor toldBoston.com: “It was never my intention to go viral, and two, to drum up a bunch of hate for a local business, and three, to get people to leave reviews on behalf of me.
“I never called for that. Stop doing that.”
Online hospitality review platformYelpreportedly said it was monitoring TABLE’s page after the restaurant was seemingly review-bombed with one-star reviews, many of the users citing the screenshots on X as a reason for their review.
TABLE serves Italian food communal style and charges people per seat for a seven-course meal, which is $125, except for Sunday Supper, which is priced at $98.
Trevor’s screenshots sparked more reactions
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