Being nice to people can go a long way, especially when said people are your customers.
Scroll down for the full story below, where you will also findBored Panda’sinterview with the OP who was kind enough to answer a few of our questions.
Being nice to one another can benefit both the customers and the business owners
Image credits:Michael Harrison / flickr (not the actual photo)
The new owner of this store wasn’t nearly as amicable as the previous one
Image credits:mstandret / envatoelements (not the actual photo)
Image credits:Karolina Grabowska / pexels (not the actual photo)
Image credits:Delachruz
Exceptional or terrible customer experience can make or break a business
Image credits:MART PRODUCTION / pexels (not the actual photo)
It’s no surprise that greeting someone with a smile on your face works wonders compared to a less positive demeanor. While that is true in many environments—from meeting with friends to colleagues, and beyond—it is arguably especially important when operating a business.
The OP shared that the thing that annoyed them the most was the fact that the group would’ve been entirely cooperative had the new owner just talked to them. “Instead he was needlessly spiteful and lost a bunch of business for no good reason.”
The way relationships are built and people are treated tends to significantly affect customer experience, which can in turn influence the success of the business.According to PWC, customers feeling appreciated leads to tangible benefits for the company, from a 16% price premium—the percentage to which a selling price is larger than a benchmark price—on products and services to increased loyalty. (Considering the fact that finding new customers is oftenmore expensivethan retaining the old ones, customer loyalty is undoubtedly a thing to cherish.)
PWC also revealed that negativecustomerexperience, too, can significantly influence the well-being of the business; one way being driving customers away faster than one might expect (which is exactly what happened in the OP’s story). Statistics show that nearly three-in-five customers in the US would walk away from a company they once loved after several bad experiences, while close to one-in-five would leave just after one bad experience.
Playing tabletop games is a favored activity among people of all ages
Image credits:Pavel Danilyuk / pexels (not the actual photo)
No business is exempt from dealing with the outcomes of providing good or bad customer service, so neither are tabletop game stores, especially bearing in mind how popular they are nowadays.
Out of the board game enthusiasts, young adults—those aged 18 to 34—seem to comprise the largest group of fans;surveys foundthat they make up 47% of people who enjoy immersing themselves in a board game (compared to 35% of people 35 to 54 years of age and 18% of adults 55 and older). As for where said enthusiasts are based, it seems that the majority might be living in the US, as it is the country where the board game industry generates the most revenue (based on data from 2022, at least, when it comprised $1,149.00m dollars.)
The OP shared that in Switzerland, where their group is based, you more or less have to take what you can get. “Gaming stores and clubs are not a common thing over here, so you get used to dealing with some negatives,” they told Bored Panda, adding that the situation in the new store has been mostly fine. “The most important part is peace and quiet when playing, a clean and ideal room environment and a non-pushy owner.”
The OP replied to some redditors’ points, providing more insight and details
Thanks! Check out the results:You May LikeGolden Child Wins £1.9M Jackpot, Leaves Family With A Small Cut, Now They Want PaybackMantas KačerauskasMan Cuts Date Short While The Woman Is In The Bathroom After Getting A Text He Wasn’t Supposed ToGabija Saveiskyte"‘Tricking’ My SIL And ‘Ruining’ Her Skin": Family Drama EnsuesIndrė Lukošiūtė
Mantas Kačerauskas
Gabija Saveiskyte
Indrė Lukošiūtė
Relationships
