Our society runs on the unwritten contract that people pay for the goods and services they receive. Yet a study in2022revealed that businesses often don’t get paid on time. In extreme cases, customersdon’t pay at all.

Business owners have different ways of dealing with customers who refuse to pay, but thisbusiness ownerprobably outshines them all. The B&B ownershared onlinehow he got revenge on a customer who left in the middle of the night without paying. The guy launched the troll campaign of the century to show that sometimes karma means taking matters into your own hands.

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Man in a cap and plaid shirt looking serious in kitchen, illustrating themes of client payment and revenge.

Image credits:David Hinkle/Unsplash (not the actual photo)

Text detailing eight-year revenge plan for unpaid client, mentioning late-night calls and registering information on spam sites.

Man on phone and laptop, planning every day revenge due to unpaid client work.

Image credits:Getty Images/Unsplash (not the actual photo)

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Ethan Sykes

Hands holding a wallet with cash inside, symbolizing financial transactions and potential revenge themes.

Image credits:Allef Vinicius/Unsplash (not the actual photo)

When you’ve just started your business and are struggling, the last thing you’d want is a customer who runs off without paying. While the author’s revenge seems funny, experts generally don’t recommend dealing with a customer who’s escaped paying this way.

The best thing after something like that happens is to stay calm. As Ben Giordano, owner and founder of FreshySites,suggests, you might try having a conversation with the person. Find out why they didn’t pay; perhaps they weren’t satisfied with the quality of the service, or maybe they’re in a tough financial spot themselves.

“Keep in mind that everyone is just a person, and rarely is someone actually out to hurt the other – most people are logical and willing to work toward a solution if you provide them with the opportunity to do so,” he told Business News Daily.

You might want to send reminders and invoices repeatedly, but that seldom works. The next step would be to let the person know you’ll be takinglegal actionif they refuse to pay the debt. Hiring a lawyer might be expensive, and, as the OP clarified, not possible if you’re struggling with your new business. However, it’s probably the best way to get your money back.

Small hospitality business owners can take some simple steps to make sure no customers leave without paying

Man standing by window, sunlight casting shadows, symbolizing thoughts of revenge for client’s unpaid dues.

Image credits:Ethan Sykes/Unsplash (not the actual photo)

For hospitality businesses, experts adviseimplementingsome measures so they don’t have to deal with customers who use a service and dash. Asking for reservation deposits is a good way to ensure you’ll be getting at least a portion of the payment. Then there’s prepayment: asking clients to cover the entire sum before they finish their stay.

Nowadays, small businesses also have to be flexible and attuned to what the customer wants. Experts recommend offering all kinds of payments so that the client can choose which one suits them the best, whether it’s contactless, split bills, or mobile payments.

Finally, there are some security measures business owners can take to avoid situations like the one in this story. They can install security cameras, surveillance cameras, and secure payment terminals. This would protect the business and the client’s financial information as well.

Negative reviews online are the modern-day revenge

Hands typing on a laptop in an effort to get revenge for unpaid work.

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While we could say that the OP’s revenge was warranted in this case, there still are many cases where people can do much harm to businesses with fake negative reviews. According toWiser Notify, about 30% of online reviews are fake.

The U.S. Federal Trade Commission Chair Lina M. Khansaysthat “Fake reviews not only waste people’s time and money, but also pollute the marketplace and divert business away from honest competitors.”

Yet negative reviews, in general, work really well. People pay attention to how other folks rate places, as 94% of customers say they have refrained from brands that have negative reviews. Also,experts estimatethat only around 20% of bad reviews come from a place of vengeance.

Many people cheered the business owner for taking matters into his own hands

Discussion on client not paying, guy shares revenge story involving chalets and a dash cam in online comments.

Reddit conversation about a client not paying and someone seeking long-term revenge.

Reddit comment discussion about client payment issues and legal costs.

Reddit conversation about dealing with non-paying clients and personal growth over 8 years of revenge.

Online forum discussion on getting revenge when a client doesn’t pay, highlighting legal cost concerns and exploitation.

Reddit discussion about using Craigslist for services and perceptions of its content.

Reddit comment discussing cost of revenge services related to a client not paying.

Text exchange about payment and revenge spanning eight years.

Comment about revenge on unpaid client in a Reddit discussion.

Reddit comment discussing a clever revenge plan over non-payment, highlighting the unsuspecting nature of the target.

Comment suggesting revenge tactics for unpaid work, referencing Google search and spamming.

Reddit comment reads, “Haha this made me super happy!” related to long-term unpaid client revenge.

Reddit comment praising revenge after client fails to pay.

Comment applauding a revenge story and calling it diabolical and well done.

Reddit comment encouraging starting a new business for revenge.

Reddit comment praising a user’s long-term revenge efforts on a non-paying client.

Reddit comment praising long-term revenge strategy with 6 points and timestamp.

Comment saying ‘So you’re the one they call, Karma.’ reflects on revenge for unpaid client.

Comment praising a well-planned revenge story with “Bravo!” at the end.

Others, however, pointed out how such harassment is illegal and it’s better to move on

Online conversation about client, long-term revenge plans.

Reddit comment exchange about getting revenge, mentioning letting go and referencing Queen Elsa.

Reddit comment thread about legal implications and revenge over unpaid work.

One netizen shared a story of how they didn’t get payment for a job in the ’90s

Text recounting unpaid lawn service and creative revenge over 8 years.

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