Going out to eat is a huge privilege nowadays. If you thinkgrocerieshave gotten expensive, try ordering two entrees and two glasses of wine from your local Italian restaurant. The shock of seeing your bill will convince you that instant noodles and PB&J sandwiches are healthy enough to sustain you for the rest of the month.
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There’s nothing like the disappointment of being served a bad meal. Whether your soup comes cold, your pizza came with olives even though you explicitly asked for none, or your burger is burned to a crisp, it’s painful to have to suffer through a gross dish. But if you’re paying for it, it’s even more painful to waste the food!Some of us are far too polite or anxious to complain about a bad meal, but shouldn’t we be happy with what we ordered? Well, if you want to have a game plan for the next time you’re served a plate of disappointment,Food & Winehas some tips. First, they recommend resisting the urge to get angry. You’re likely to receive much better service if you’re polite and respectful. Plus, nobody wants their server spitting in their dinner!
There’s nothing like the disappointment of being served a bad meal. Whether your soup comes cold, your pizza came with olives even though you explicitly asked for none, or your burger is burned to a crisp, it’s painful to have to suffer through a gross dish. But if you’re paying for it, it’s even more painful to waste the food!
Some of us are far too polite or anxious to complain about a bad meal, but shouldn’t we be happy with what we ordered? Well, if you want to have a game plan for the next time you’re served a plate of disappointment,Food & Winehas some tips. First, they recommend resisting the urge to get angry. You’re likely to receive much better service if you’re polite and respectful. Plus, nobody wants their server spitting in their dinner!
I remember when going to a steakhouse used to mean something.
If you’re tempted to channel your inner Karen and ask to see a manager when you’ve been served a bad meal, Food & Wine notes that this isn’t always the best choice. It’s likely that they’ll offer you the exact same solution that your server did, so you probably don’t need to escalate the issue to this point.And if you are interested in speaking with the manager, first consider if there’s actually anything they can do for you. If your server has informed you that the kitchen is out of the dish you wanted or is missing a key ingredient, the manager can’t magically make it appear. And if your waiter offered to comp your dinner, that’s probably enough to satisfy you. Try to keep calm and remember that everyone makes mistakes. Yes, even people working in restaurants!
If you’re tempted to channel your inner Karen and ask to see a manager when you’ve been served a bad meal, Food & Wine notes that this isn’t always the best choice. It’s likely that they’ll offer you the exact same solution that your server did, so you probably don’t need to escalate the issue to this point.
And if you are interested in speaking with the manager, first consider if there’s actually anything they can do for you. If your server has informed you that the kitchen is out of the dish you wanted or is missing a key ingredient, the manager can’t magically make it appear. And if your waiter offered to comp your dinner, that’s probably enough to satisfy you. Try to keep calm and remember that everyone makes mistakes. Yes, even people working in restaurants!
Eaterhas also shared some advice onhow topolitely complain when a restaurant messes up your order. First, it’s important to know when it’s worth it to say something and when it’s best to keep your mouth shut. For example, if you asked for mild curry, and the first bite of the dish burned your tastebuds off, don’t hesitate to tell your server. However, if you forgot to ask for your salad without tomatoes or didn’t realize that there would be some onions on top of your guacamole, it might be best to just pick them off and carry on with your meal.
First photo is screenshotted from their online menu and second pic is what I got. I paid extra for a side of avocado and they gave me a little scoop of an overly ripened one that tasted tangy.
Eater also suggests that diners remain on their best manners when sharing concerns about their dishes. Don’t be a jerk, and always remain calm. It’s not the end of the world if your steak was cooked the wrong way. Just politely explain the situation and ask for a new one.If you have something in mind that will resolve the issue, be specific when requesting it. If it’s as easy as getting a new meal, ask for that. And if it’s too late, you might want to ask the restaurant to comp your dish. Or, if you ordered an appetizer that was incredibly disappointing, you might be able to swap it out for a different one. Have suggestions, but be reasonable.
Eater also suggests that diners remain on their best manners when sharing concerns about their dishes. Don’t be a jerk, and always remain calm. It’s not the end of the world if your steak was cooked the wrong way. Just politely explain the situation and ask for a new one.
If you have something in mind that will resolve the issue, be specific when requesting it. If it’s as easy as getting a new meal, ask for that. And if it’s too late, you might want to ask the restaurant to comp your dish. Or, if you ordered an appetizer that was incredibly disappointing, you might be able to swap it out for a different one. Have suggestions, but be reasonable.
They told me to come back and they would give me another one. No apology, no compensation for my inconvenience.
I got a refund, but still felt cheated. I craved this meal all day and it took over an hour to get. Had a small scoop of rice. No meat and look at everything else. By the time I got it, they were closed for the day. I was infuriated to say the least. Highly doubt that I’ll order from Panera anytime soon.
When expressing concerns about your food to restaurant staff, you also have to remember that they might not always be interested in hearing your feedback. It’s possible that the chef will double down and assure the customer that there’s nothing wrong with their food. And you know what, they might be right. If you’re really uncomfortable with your dish, no one will force you to eat it. But you might still have to pay and simply decide to never return in the future.
It’s also not a great practice to fail to speak up in the moment when you’ve been served a disappointing meal, and then write a scathing Yelp review after you’ve left. Give the restaurant an opportunity to right their wrong while you’re still sitting at your table. Negativereviewscan really hurt a business, and it’s possible that you just caught them on a bad day. Don’t make the restaurant suffer forever because of one bad experience.
Everyone loves to enjoy a delicious meal, and it’s natural to hold restaurants to a high standard. But the reality is that there are a lot of ways an order can go wrong. First, the customer must correctly explain what they want. Then, the server has to relay that information to the kitchen. The line cooks must pay attention to what’s written and properly plate the order, and then, the server has to deliver it to the correct customer before it gets cold. Let’s have some sympathy for the staff when dining out!
I ordered a salad from Subway using this little robot delivery service my campus has. I get back to my room, and see that my “salad” is just a bowl of ham. The cold cut combo is supposed to have three types of meat anyway, why just the ham?I’m mostly just baffled. I’m upset because it cost nearly $8 and they just gave me ham.
I will admit ordering pasta from a pizza place was mistake #1. But how did they forget one of the only two ingredients?
The original dish was described as yellow tomato sauce, confit cherry tomatoes, garlic, basil, dried chillie flakes and garlic confit. I got 3 almost raw yellow cherry tomatoes and some garlic paste at the f***ing bottom. Violife coconut feta is insane.
I knew better. But, I always try new things, and I’m a sucker for limited & special items.The box was larger than I expected so I had high hopes. But it was light and upon opening, I was greeted with chicken marbles. They wouldn’t qualify for boneless wings let alone nuggets. These are the extras that get thrown in your chicken strip meal at other places.They were crispy, but that doesn’t make me any less of an idiot for ordering them.
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I legitimately don’t understand how this is possible. When I called the restaurant, the cook said he “cut it weird” and was completely dismissive.
A few weeks ago I went to the renowned Boschendal Wine Farm, outside Stellenbosch, and ordered their vegan aubergine pizza. One would think that they would take pride in what they do and make aubergine the star of the dish. What I got was so dissapointing, and made me feel that they really hate their vegan customers. My husband, who is not vegan got a beautiful presented plate of food. I wrote them a polite letter about customer experience, etc. but to date got no response, hence I now name them for their bad pizza and arrogance. How hard can it really be to have made this a great pizza without too much effort? For my part it wasn’t even necessary to replace mozzarella with bad vegan cheese. How about a great Napolitana sauce, grilled aubergine, a few Kalamata olives, some red onions, rocket or basil pesto perhaps? I am also a professional chef, but I would never treat my vegan or vegetarian customers with such disdain. I won’t recommend them, nor spend my hard earned cash there ever again.
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