Working at a customer support job or any similar role can provide a person with many interesting stories. These stories can range from barely interesting interactions to some of the craziest things you have ever heard – the scale of customers is always very wide.And so, when an X user@WrittenByHannaasked people what the most outlandish requests from customers they received were, people did not shy away from sharing them. Today, we picked out some of the stories for you to check out and see how wild some clients can be!More info:XImage credits:WrittenByHannaImage credits:Andrea Piacquadio (not the actual photo)This post may includeaffiliate links.
Working at a customer support job or any similar role can provide a person with many interesting stories. These stories can range from barely interesting interactions to some of the craziest things you have ever heard – the scale of customers is always very wide.
And so, when an X user@WrittenByHannaasked people what the most outlandish requests from customers they received were, people did not shy away from sharing them. Today, we picked out some of the stories for you to check out and see how wild some clients can be!
More info:X
Image credits:WrittenByHanna
Image credits:Andrea Piacquadio (not the actual photo)
This post may includeaffiliate links.
Nearly everyone has heard thephrase“the customer is always right.” It’s the phrase that was coined back in the1990s, suggesting that thebusinessand the employees should prioritize customer satisfaction above anything else. I guess we can be pretty sure that a lot of people from this list thought of this in their minds while these customers made the strange requests.Yet, many experts are against this philosophy. After all, no one isright100% of the time. Also, the customers believing they can’t be wrong can even lead to violence against retail workers.
Nearly everyone has heard thephrase“the customer is always right.” It’s the phrase that was coined back in the1990s, suggesting that thebusinessand the employees should prioritize customer satisfaction above anything else. I guess we can be pretty sure that a lot of people from this list thought of this in their minds while these customers made the strange requests.
Yet, many experts are against this philosophy. After all, no one isright100% of the time. Also, the customers believing they can’t be wrong can even lead to violence against retail workers.
An example of a case of a customer not being right is when they make anunrealisticrequest (this list is full of examples for it) and demand it be done even though the staff can’t do it. So, experts argue that, in cases like that, customer serviceworkersshouldn’t feel obligated to accommodate such a request. Ideally, they should try to work it out with the customer without taking on the blame.Instead of jumping to the “the customer is always right” idea straight away,Marjorie Adams, president/CEO of Fourlane, a financialtechnologyconsulting firm inthe US, suggests several things to do when dealing with customers:Ensuring the customer is heard;Not taking their words personally;Retaining the focus;Thinking about the other staff members.
An example of a case of a customer not being right is when they make anunrealisticrequest (this list is full of examples for it) and demand it be done even though the staff can’t do it. So, experts argue that, in cases like that, customer serviceworkersshouldn’t feel obligated to accommodate such a request. Ideally, they should try to work it out with the customer without taking on the blame.
Instead of jumping to the “the customer is always right” idea straight away,Marjorie Adams, president/CEO of Fourlane, a financialtechnologyconsulting firm inthe US, suggests several things to do when dealing with customers:
So, I guess the best advice would be to be mindful of each other, no matter if we’re customers or an employee. After all, we’re all just humans who make mistakes from time to time.
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