I think people working in customer service deserve some big award. And yes, you may think that tips are kind of their reward, but after seeing, reading or encountering some people who it’s an understatement to say are rude, tips are not enough. Oh, and these kinds of ‘special’ customers usually don’t even leave tips.However, as with every job, there are advantages and disadvantages. Every one of us has things that we like to do and are the best parts of the day, but on the contrary, there are things that make us furious and doubt every time why we even work here. On that note, Dunkin’ Donuts employees shared things that they absolutely love and hate that customers do.This post may includeaffiliate links.
I think people working in customer service deserve some big award. And yes, you may think that tips are kind of their reward, but after seeing, reading or encountering some people who it’s an understatement to say are rude, tips are not enough. Oh, and these kinds of ‘special’ customers usually don’t even leave tips.
However, as with every job, there are advantages and disadvantages. Every one of us has things that we like to do and are the best parts of the day, but on the contrary, there are things that make us furious and doubt every time why we even work here. On that note, Dunkin’ Donuts employees shared things that they absolutely love and hate that customers do.
This post may includeaffiliate links.
I am sure most of you have heard about Dunkin’ Donuts. Some of you may go there every day, some of you frequently and others maybe haven’t been there at all. Well, it doesn’t matter, but it’s still interesting to hear how big companies become successful.
Now, let’s look a little bit at statistics. So according toCoffee Affection, In 2017, Dunkin’ Donuts was selling 2 billion cups of coffee worldwide or in other words - 60 cups per second. Sounds like a lot, huh?In addition to this,Dunkin’ Donutsoperates in 46 countries and serves over 5 million customers per day.
Now, let’s look a little bit at statistics. So according toCoffee Affection, In 2017, Dunkin’ Donuts was selling 2 billion cups of coffee worldwide or in other words - 60 cups per second. Sounds like a lot, huh?
In addition to this,Dunkin’ Donutsoperates in 46 countries and serves over 5 million customers per day.
However, talking about customer service jobs in general,aircallstates that workers in the customer service sector must manage requests and grievances of various complexity every day in a high-pressure, time-constrained setting. Well, as you can understand, work-related stress is quite common.
So how can you make customer service workers not hate you and not make their job even worse?Reader’s Digestshares habits that customer service people hate the most. To begin with, it’s important to remember that nastiness gets you nowhere, as well as rude insults.Moreover, complaining about prices. They are not the ones who set them, thus complaining won’t make the price change. And of course, obvious, but important - stop yelling.
So how can you make customer service workers not hate you and not make their job even worse?Reader’s Digestshares habits that customer service people hate the most. To begin with, it’s important to remember that nastiness gets you nowhere, as well as rude insults.
Moreover, complaining about prices. They are not the ones who set them, thus complaining won’t make the price change. And of course, obvious, but important - stop yelling.
Anyway, what do you think about these actions? Maybe you are working in customer service and have some things that make you angry or, on the other hand, make your day?
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